Refund policy
Short version: if the product did not do what it promised, you should not pay for it.
Last updated · August 2026
Try before you pay
The pilot plan is free. We would rather you run a real requisition through it than commit money on a demo.
Failed interviews are not billed
If an interview does not complete because of a fault on our side, it is not charged. If it was already charged, we refund it automatically.
Duplicate or incorrect charges
Refunded in full, usually within five business days of us confirming the error.
Subscriptions
You can cancel at any time; the plan runs to the end of the paid term. Annual plans cancelled within 14 days of first purchase are refunded in full if no significant usage has occurred.
Usage credit
Unused prepaid interview credit is refundable on request within twelve months of purchase, less any credit already consumed.
What we do not refund
Interviews that ran as intended, and custom implementation work already delivered.
How to request one
Write to billing@tulifo.ai with the invoice number. We reply within two business days.