Terms of service

These terms apply to everyone who uses Tulifo at tulifo.ai and app.tulifo.ai: companies and the people who use it for them, candidates a company invites, job seekers with their own account, and interviewers. "Tulifo", "we" and "us" mean Tulifo Private Limited. By using Tulifo, or by agreeing when you create an account, you accept these terms.

A company that has signed a separate written agreement with us is bound by that agreement where it differs from these terms.

How we handle personal data is set out in our Privacy notice. It is a separate notice: accepting these terms is not consent to anything in it.

You must be 18 or over and able to enter into a binding agreement. Give accurate information, use your own identity, and use Tulifo only where the law that applies to you allows it.

• Keep your sign-in secure. We may ask you to confirm a one-time code sent to your email and, where sign-in asks for it, a code sent to your mobile number. Never share a code: Tulifo staff will never ask you for one.
• You are responsible for what happens under your account. If you think someone else has used it, tell us straight away at support@tulifo.ai.
• One account per person. Do not create an account for someone else, or let anyone else use yours.

• You are responsible for the people you add to your workspace and what they do there.
• You need a lawful basis for the personal data you bring to Tulifo — résumés, candidate details, job descriptions — and you must give candidates any notice the law requires. Our interview pages ask each candidate for consent before their camera turns on, and tell them how their data is handled.
• Hiring decisions are yours. Tulifo produces scores, reasoning and evidence, and flags integrity signals for review; it does not decide who is hired. A person on your team must review an integrity flag before acting on it, and you must not reject anyone on a flag alone.
• If you use Tulifo to read résumés, AI scores each one against the job. If you turn it on, for the workspace or for a role (it is off until you do), a résumé that clearly meets the requirements is invited to an AI interview automatically. No résumé is declined automatically; below the bar it waits for a person on your team.
• Do not invite anyone under 18 to a Tulifo interview.
• You are responsible for following the employment, anti-discrimination and data protection laws that apply where you hire.
• A company workspace can be used without charge while we do not enforce plan limits. A workspace admin may choose a paid plan in Settings; it is billed in US dollars to a card, renews until cancelled and keeps access to the end of the paid period. We will tell you before plan limits apply.
• You keep your rights in your job descriptions and in the candidate data, recordings and reports you collect through Tulifo, subject to the candidates’ own rights under data protection law. You can delete them at any time; deleting your workspace deletes its data, including stored recordings and identity images.

• An AI interviewer conducts the interview, and it is recorded. Before your camera or microphone turns on, you are told what is recorded and asked for your consent.
• Take the interview yourself, without help from another person or an AI tool unless the interviewer allows it, and do not try to manipulate the AI interviewer.
• Integrity signals — another voice, another face, leaving the interview tab — are flagged for a person to review. They do not end the interview on their own.
• Unless the company has turned it off (it is on by default), an interview ends when your screen is not shared or your face is not in view through 3 warnings of 30 seconds each. What you said up to then is still scored.
• If a company invited you, that company decides what happens next. Tulifo does not make hiring decisions.

• You can pay to take an AI interview for a role a company has listed on Tulifo. The price is shown in Indian rupees, including any GST that applies, before you pay.
• Each payment buys one attempt, which must be started within the period shown when you pay. If it lapses without the interview having started, we refund it automatically. An attempt that has started is used and is not refunded.
• If we cannot set up your attempt, or the role is no longer listed when your payment reaches us, we refund you.
• Your result is shown to you first. It goes to a company only if you choose to send it, and you can take it back at any time — though the company may already have read it. The company decides for itself whether to respond: sending a result does not guarantee an interview or a job.
• A result is an AI assessment of one interview. It is not a certificate of your skills.
• You can delete your account at any time from Settings. An interview you have paid for and not started is then refunded, and sessions you have booked and not yet held are cancelled and refunded in full.

• You can book a 60-minute video call, about a role you name, with an interviewer you choose from those Tulifo has approved. The price for the interviewer’s tier is shown in Indian rupees, including any GST that applies, before you pay.
• Cancel at least 24 hours before the start for a full refund. If you cancel later, or do not join, the session is not refunded.
• If the interviewer cancels or does not join, you get a full refund. If they have not joined 15 minutes after the start, you can end the session and the refund is made then.
• The call is recorded for you: your camera and the conversation’s audio, which includes the interviewer’s voice. The interviewer sees the role you named, your notes and the résumé you share, and writes a scorecard that you can read, except any private notes they keep for themselves. The scorecard is the interviewer’s own opinion.
• Interviewers take part by invitation from Tulifo. They must keep what a job seeker shares confidential and use it only for the session, conduct the session professionally, and not make their own recording of the call. Tulifo pays interviewers for their sessions; the amount for each session is fixed when it is booked.

Job seeker prices are in Indian rupees and include any GST that applies; a company plan is priced in US dollars. Payments are taken by Razorpay, whose own terms also apply to the payment. We email a receipt after each payment; if it does not arrive, write to support@tulifo.ai. Refunds go back to the account you paid from; how long they take to arrive depends on Razorpay and your bank.

If you think you were charged wrongly, write to support@tulifo.ai.

Do not:

• use Tulifo to discriminate unlawfully, or to harass anyone;
• upload personal data you have no right to share;
• impersonate anyone, or take an interview or identity check for someone else;
• have another person or an AI tool answer for you in an interview, unless the interviewer allows it;
• try to break, overload, probe or get around the security of the service, or reach data that is not yours;
• copy, scrape or resell the service, or use it to build a competing product;
• use Tulifo for anything unlawful.

Tulifo uses AI to interview, transcribe, score and summarise, and AI can be wrong. Scores, reports and transcripts come with the evidence behind them so a person can check them. Treat them as one input to a human decision, not as the decision.

You keep the rights to what you bring to Tulifo — résumés, job descriptions, answers. You allow us to store and process it only to provide the service to you and to the people you choose to share it with, as the Privacy notice describes.

Tulifo’s software, design and brand belong to us. We may use aggregated, de-identified statistics, which identify no one, to run and improve the service. If you send us feedback, we may use it without owing you anything.

You can stop using Tulifo at any time. Job seekers and interviewers can delete their account from Settings, and a workspace admin can delete the company’s workspace from Settings.

We may suspend or close an account that breaks these terms, puts other people at risk, or is used for fraud. We will tell you why, unless the law or the security of the service stops us. Refunds for anything paid and unused follow the rules above.

When an account or a workspace is deleted, its data is deleted as the Privacy notice describes.

We provide Tulifo with reasonable care and skill, but interruptions happen, and features change or are withdrawn. If something you paid for could not go ahead because of a fault on our side, write to us and we will give you a new attempt or a refund.

Nothing in these terms limits our liability for fraud, gross negligence or wilful misconduct, for a breach of our data protection obligations, or any liability the law does not allow to be limited, and nothing affects your rights as a consumer.

Otherwise, we are not liable for indirect or consequential loss, such as a lost opportunity, and our total liability for any claim is limited to what you paid us in the 12 months before the claim arose. We are not responsible for a company’s hiring decisions or for an interviewer’s opinions.

These terms are governed by the laws of India. If a dispute arises, write to us first at support@tulifo.ai and we will try to resolve it. If we cannot, the courts in India with jurisdiction over Tulifo Private Limited’s registered office will decide it. If you are a consumer, this does not affect your right to complain to a consumer commission where you live or work.

We may update these terms. We will change the date at the top and, before a significant change applies, tell you by email or in the app. If you keep using Tulifo after that, the new terms apply; if you do not agree, you can stop using Tulifo and delete your account. A change does not apply to an interview or session you have already paid for.

Tulifo Private Limited (CIN U78300TN2026PTC192249), 1st Floor, Room Bearing No. 19/35, Little Mount, Mount Road, Chennai, Tamil Nadu 600015, India. Questions about these terms: support@tulifo.ai. Privacy: privacy@tulifo.ai.